Terms & Conditions

TERMS & CONDITIONS




All prices on www.activeanatomy.com.au are in Australian Dollars (AUD) and are inclusive of 10% GST where applicable.
Making a purchase could not be easier. Just browse our webpage, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept MasterCard, Visa and Amex. 
All orders - may be subject to further security checks and we reserve the right to contact the buyer to verify card details prior to shipping even if the Credit card has been successfully transacted.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible and we will correct the mistake.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Special Offers and Discounts: All offers are subject to availability, and may be cancelled without notice.
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. 
Payment
Not withstanding delivery goods shall remain the property of Active Anatomy until such time as all payments are made in full.
 

REFUND & RETURNS POLICY

 
Online Store Returns Policy and Instructions
 
Change of Mind Returns for Purchases and Bookings:
We will accept “change of mind” returns for products purchased or workshops booked online subject to the following conditions:

  • Products must be returned within 14 days of receipt with the invoice.
  • You are responsible for any costs associated with returning your products to us.
  • Products must be returned in an unused condition with any original labels attached.
  • If you request a refund for a course booking, the purchase price will be refunded to you (by us crediting your original payment method) as long as it is 2 weeks prior to the date of the course.

 
Faulty Items Returns

  • If a product is faulty, wrongly described or arrives damaged, then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

 
Return Instructions

  • If you wish to return or exchange an item, please contact our customer care team for details
  • Email: admin@activeanatomy.com
  • Phone: 02 9451 9014

Mobile: 0414 423 744
 

PRIVACY POLICY


In accordance with the Privacy and Personal Information Protection Act 1998, Active Anatomy recognises     the importance of privacy and understands concerns about the security of personal information. We are committed to protecting any personal information that may be obtained through our ordering process.  
 
Active Anatomy does not disclose buyers' information to third parties other than when order details are processed as part _of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the _address book is used and to store your details if you select the 'Remember Me' Option. If you are an account customer who _has been issued with a 'login password' they are also used after you have logged on as part of that process. You can turn off _cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. _If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site for customers who do not have a login account is used to:

  • (a) Take and fulfill customer orders.
  • (b) Administer and enhance the site and service.
  • (c) Only disclose information to third parties for goods delivery purposes.

Data collected by this site for customers who have a login account is used to:

(a) Take and fulfill customer orders
(b) Administer and enhance the site and service
(c) Issue a unique identifier (e.g. customer login)
(d) Monitor customer account status beyond that required for individual purchases
(e) Only disclose information to third parties for goods delivery purposes
 

SHIPPING POLICY


All standard Australian orders are dispatched via Australian Post. Each parcel will be required to be signed for on delivery - unless you request other instructions. 
Customers must provide a valid delivery address that is officially recognised by Australia Post. If being sent to a Business or commercial address the name of the company must specified. If the parcel is returned to us due to the address being incorrect or badly addressed - freight charges will apply to have the item(s) sent out again to you.

Items addressed to Corporate premises/Universities etc. often have a internal postal service to where all post is delivered which can cause delay in the delivery to the end user..
Orders not delivered direct to the customer but returned to the Post office for collection, or sent to to Post office Boxes, must be collected from the Post Office / depots within 5 days. If parcels are not collected from the collection point within 5 days they are returned to us - and a fee will be charged (dependent on weight/volume) for re sending the parcel to you. 

Overseas Orders:
Please contact our staff for any orders to be delivered outside of Australia for an individual quote.

Please Note:
If you are ordering for delivery overseas the addressee may be required to pay Customs Duties and local taxes prior to delivery or collection.
We do not accept cheques/Money orders in currency other than Australian Dollars. The best way to pay is by credit card. A Telegraphic Transfer (TT') may be required for payment, cheques and Money orders from overseas banks incur a bank processing charge of AU$20 and these may be done as long as this amount is factored in at the time of purchase. Any orders received by post without the appropriate payment will delay your order until full and proper payment has been made. Overseas cheques/Money Orders will take 21 days to clear, and thus goods will not be posted until this payment is cleared.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
 

DELIVERY DETAILS

Active Anatomy apply a flat delivery fee of $10 incl. GST Australia Wide. For delivery outside Australia, please contact our office for a delivery quote before placing your order. 

All orders will be processed immediately. Orders are normally dispatched within 2 working days and delivery is normally received in 1-10 working days after the dispatch date- depending on your location. If for any reason, Active Anatomy is unable to fulfill the order, you will be contacted within 2 working days to discuss alternatives or a refund if requested.

Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
 
Delivery of goods to you
 
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. You will be requested to sign for the goods received unless you specifically request that the goods are left without signature. Our carriers reserve the right NOT to leave goods if they believe that it is not safe to do so for whatever reason. If this is the case – they will leave a card informing you of the location or instructions on how it may be (re) delivered if appropriate. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes. For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc. before signing.

You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods, which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.